How to talk to live dealers: dos and don’ts

Something that many people who play online casino games love is the ability to chat live with the dealer whilst playing live casino games. Live casino offers the opportunity to play popular casino games, in real-time, with a dealer being live streamed from a specialist studio, directly to your chosen device.

At Betfair online casino there are a variety of live casino games you can play, including classic table games such as Roulette and Blackjack, as well as themed games like Monopoly Live, and Adventures Beyond Wonderland. The live chat feature enables players to chat directly with the dealer using a separate window or chat box within the game. Other players may or may not be able to see your comments, but are able to talk to the dealer as well, who will reply verbally, for everyone to hear.

It goes without saying that the same casino etiquette that we are used to seeing at on-land casinos should be applied at an online casino, but here are some dos and don’ts, and common mistakes to bear in mind when using this exciting feature.


  • Say hello to the dealer

When you’re greeted at the table, it’s common courtesy to say hi – a simple greeting could make all the difference.

  • Behave as though the dealer is in the same room as you

A lot of people get braver – and ruder – when they’re hiding behind a screen. Don’t be that person.

  • Have a laugh with the dealer

It’s nice to have a joke sometimes, brighten the dealer’s day by initiating conversation. Some dealers are told to engage, whilst others are told to wait for the players to start the conversation.

  • Remember the chat is monitored

Being rude or inappropriate may get you banned from the chat – or worse, the casino itself.

  • Use the mixed mode playing interface

Using the mixed mode will allow you to see what has been said in the past, this is generally better if you want to have a conversation.


  • Don’t be rude, or blame the dealer if you’re unhappy with your cards

They are trained to deal, shuffle and spin in a particular way. They are just doing their job.

  • Don’t give out personal details

It might seem obvious – but don’t give out your personal details. The dealer won’t have access to these once they’re gone from the screen anyway.

  • Don’t ask for anyone else’s personal details

The answer will be no, and the dealer is probably using a stage name.

  • Don’t talk about controversial subjects

Keep it light-hearted – or the dealer will just guide you towards a different conversation.

So, if you’re thinking of trying the live dealer options at an online casino, take on board some of our dos and don’ts and you will have a very pleasant, immersive experience. Most importantly, remember to say a simple ‘hello’ and ‘thank you’, even if you don’t particularly want to chat – manners can go a long way, and make the game even more enjoyable for everyone.

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